Digital Dashboard Transformation as a Mediator Between Service and Content Delivery and Sustainable Performance in Islamic Educational Institutions in Indonesia
DOI:
https://doi.org/10.61255/jupiter.v4i3.1189Keywords:
Digital Dashboard Transformation, Service and Content Delivery, Sustainable Performance, Islamic Educational Institutions, Mediation AnalysisAbstract
Purpose: This study examines the mediating role of Digital Dashboard Transformation (DDT) in the association between Service and Content Delivery (SCD) and Sustainable Performance (SP) in Islamic educational institutions in Indonesia. Methods: A quantitative cross-sectional design was employed involving 104 respondents selected through purposive sampling from Islamic educational institutions that had implemented digital-based educational and administrative services. Data were collected using a 36-item questionnaire measured on a seven-point Likert scale. Construct reliability and validity were assessed using Composite Reliability (CR) and Average Variance Extracted (AVE). The mediating role of DDT was evaluated using bias-corrected bootstrapping with 5,000 resamples. Findings: The results indicate that SCD was positively associated with DDT, and DDT was positively associated with SP. The indirect effect of SCD on SP through DDT was statistically significant, supporting a complementary partial mediation mechanism. The bootstrap analysis showed that the 95% bias-corrected confidence interval for the indirect effect did not include zero (LLCI = [isi nilai], ULCI = [isi nilai]). The model explained 50.5% of the variance in SP (R² = 0.505), suggesting that SCD and DDT are important factors associated with sustainability outcomes in Islamic educational institutions. Research implications: The findings suggest that strengthening service and content delivery may support the development of dashboard-based monitoring capabilities, which are associated with improved sustainability-related outcomes. Educational institutions may benefit from integrating digital dashboard systems to support evidence-based decision-making and organizational performance monitoring. Originality: This study contributes to the digital transformation and sustainability literature by examining DDT as a mediating mechanism linking SCD and SP within Islamic educational institutions. The findings provide empirical evidence of an indirect association between digital service capabilities and sustainability outcomes in a faith-based educational context, while acknowledging the limitations of cross-sectional data for causal inference.
Abstract views: 2
, 
PDF downloads: 2
Downloads
References
Ahmad, S., Mohd Noor, A. S., Alwan, A. A., Gulzar, Y., Khan, W. Z., & Reegu, F. A. (2023). eLearning Acceptance and Adoption Challenges in Higher Education. Sustainability, 15(7), 6190. https://doi.org/10.3390/su15076190
Akhtar, S., Arshad, M. A., Mahmood, A., & Ahmed, A. (2017). Spiritual quotient towards organizational sustainability: The Islamic perspective. World Journal of Entrepreneurship, Management and Sustainable Development, 13(2), 163–170. https://doi.org/10.1108/WJEMSD-01-2017-0002
Alenezi, M. (2021). Deep dive into digital transformation in higher education institutions. Education Sciences, 11(12), 770. https://doi.org/10.3390/educsci11120770
Almulla, M. A., & Al-Rahmi, W. M. (2023). Integrated Social Cognitive Theory with Learning Input Factors: The Effects of Problem-Solving Skills and Critical Thinking Skills on Learning Performance Sustainability. Sustainability, 15(5), 3978. https://doi.org/10.3390/su15053978
Alrawabdeh, W. (2016). The Impact of environmental factors on e-government implementation: The case of Jordan. International Journal of Management Sciences and Business Research, 3(3).
Argyris, C. (1996). Good communication that blocks learning. Harvard Business Review, 74(4), 77–85.
Argyris, C., & Schön, D. A. (1997). Organizational learning: A theory of action perspective. Reis, (77/78), 345–348.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182. https://doi.org/10.1037/0022-3514.51.6.1173
Benitez, J., Arenas, A., Castillo, A., & Esteves, J. (2022). Impact of digital leadership capability on innovation performance: The role of platform digitization capability. Information & Management, 59(2), 103590.
Blut, M., Chowdhry, N., Mittal, V., & Brock, C. (2015). E-Service Quality: A Meta-Analytic Review. Journal of Retailing, 91(4), 679–700. https://doi.org/10.1016/j.jretai.2015.05.004
Branco, M. C., & Rodrigues, L. L. (2006). Corporate Social Responsibility and Resource-Based Perspectives: Manuel Castelo Branco and Lúcia Lima Rodrigues. Journal of Business Ethics, 69(2), 111–132. https://doi.org/10.1007/s10551-006-9071-z
Davenport, T. H., & Harris, J. G. (2007). Competing on Analytics: The New Science of Winning. Harvard Business School Press. https://books.google.co.id/books?id=n7Gp7Q84hcsC
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
Dziubaniuk, O., Ivanova-Gongne, M., & Nyholm, M. (2023). Learning and teaching sustainable business in the digital era: A connectivism theory approach. International Journal of Educational Technology in Higher Education, 20(1), 20. https://doi.org/10.1186/s41239-023-00390-w
Eccles, R. G., Ioannou, I., & Serafeim, G. (2014). The impact of corporate sustainability on organizational processes and performance. Management Science, 60(11), 2835–2857. https://doi.org/10.1287/mnsc.2014.1984
Firdaus, A., Amrullah, A., Adawiyah, L. R., Zakiah, Q. Y., & Supiana, S. (2023). Enhancing learning quality and student engagement: Utilizing digital technology in Islamic education. International Journal of Nusantara Islam, 11(2), 206–2018. https://doi.org/10.15575/ijni.v11i2.29960
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
Gkrimpizi, T., Peristeras, V., & Magnisalis, I. (2023). Classification of barriers to digital transformation in higher education institutions: Systematic literature review. Education Sciences, 13(7), 746. https://doi.org/10.3390/educsci13070746
Goulart, V. G., Liboni, L. B., & Cezarino, L. O. (2022). Balancing skills in the digital transformation era: The future of jobs and the role of higher education. Industry and Higher Education, 36(2), 118–127. https://doi.org/10.1177/09504222211029796
Grönroos, C. (2011). Value co-creation in service logic: A critical analysis. Marketing Theory, 11(3), 279–301. https://doi.org/10.1177/1470593111408177
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R: A Workbook. Springer International Publishing. https://doi.org/10.1007/978-3-030-80519-7
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hambali, M., & Idris, I. (2020). Transformational leadership, organizational culture, quality assurance, and organizational performance: Case study in Islamic higher education institutions (IHEIs). Jurnal Aplikasi Manajemen, 18(3), 572–587. https://doi.org/10.21776/ub.jam.2020.018.03.18
Hasanah, U., Hakim, I. U., & Zain, Z. F. S. (2023). Islamic education in the society 5.0 era: Lesson to learn. IJECA (International Journal of Education and Curriculum Application), 6(1), 21–32. https://doi.org/10.31764/ijeca.v6i1.12151
Hongsuchon, T., Emary, I. M. M. E., Hariguna, T., & Qhal, E. M. A. (2022). Assessing the Impact of Online-Learning Effectiveness and Benefits in Knowledge Management, the Antecedent of Online-Learning Strategies and Motivations: An Empirical Study. Sustainability, 14(5), 2570. https://doi.org/10.3390/su14052570
Jannah, M., Shafika, N., Parsetyo, E. B., & Habib, S. (2023). Transformasi Digital Dalam Manajemen Pendidikan Islam: Peluang Dan Tantangan. Jurnal Manajemen Pendidikan Islam Darussalam, 5(1), 131–140. https://doi.org/10.30739/jmpid.v5i1.2094
McCarthy, A. M., Maor, D., McConney, A., & Cavanaugh, C. (2023). Digital transformation in education: Critical components for leaders of system change. Social Sciences & Humanities Open, 8(1), 100479. https://doi.org/10.1016/j.ssaho.2023.100479
Mikalef, P., Pappas, I. O., Krogstie, J., & Giannakos, M. (2018). Big data analytics capabilities: A systematic literature review and research agenda. Information Systems and E-Business Management, 16(3), 547–578. https://doi.org/10.1007/s10257-017-0362-y
Milgrom, P., & Roberts, J. (1990). The economics of modern manufacturing: Technology, strategy, and organization. The American Economic Review, 511–528.
Mohamed Hashim, M. A., Tlemsani, I., & Matthews, R. (2022). Higher education strategy in digital transformation. Education and Information Technologies, 27(3), 3171–3195. https://doi.org/10.1007/s10639-021-10739-1
Nunnally, J. C. (1978). Psychometric Theory (2nd ed.). New York, NY: McGraw-Hill.
Nurhas, I., Aditya, B. R., Jacob, D. W., & Pawlowski, J. M. (2022). Understanding the challenges of rapid digital transformation: The case of COVID-19 pandemic in higher education. Behaviour & Information Technology, 41(13), 2924–2940. https://doi.org/10.1080/0144929X.2021.1962977
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213–233. https://doi.org/10.1177/1094670504271156
Reinking, J., Arnold, V., & Sutton, S. G. (2020). Synthesizing enterprise data through digital dashboards to strategically align performance: Why do operational managers use dashboards? International Journal of Accounting Information Systems, 37, 100452. https://doi.org/10.1016/j.accinf.2020.100452
Rodríguez-Abitia, G., & Bribiesca-Correa, G. (2021). Assessing digital transformation in universities. Future Internet, 13(2), 52. https://doi.org/10.3390/fi13020052
Saada, N. (2023). Educating for global citizenship in religious education: Islamic perspective. International Journal of Educational Development, 103, 102894. https://doi.org/10.1016/j.ijedudev.2023.102894
Sobel, M. E. (1982). Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models. Sociological Methodology, 13, 290. https://doi.org/10.2307/270723
Sulphey, M. M. (2022). A Meta-analytic Literature Study on the Relationship Between Workplace Spirituality and Sustainability. Journal of Religion and Health, 61(6), 4674–4695. https://doi.org/10.1007/s10943-022-01629-y
Teng, X., Wu, Z., & Yang, F. (2022). Research on the Relationship between Digital Transformation and Performance of SMEs. Sustainability, 14(10), 6012. https://doi.org/10.3390/su14106012
Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1–10. https://doi.org/10.1007/s11747-007-0069-6
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User Acceptance of Information Technology: Toward A Unified View1. MIS Quarterly, 27(3), 425–478. https://doi.org/10.2307/30036540
Waheed, A. (2012). Innovation determinants and innovation as a determinant: Evidence from developing countries (Doctoral dissertation, Maastricht University). UNU-MERIT Dissertation Series No. 77. Datawyse / Universitaire Pers Maastricht. https://doi.org/10.26481/dis.20121218aw
Wathoni, K., Anshori, I., Sirojudin, R., Kuakul, Y., & Huda, M. (2023). Development Pattern of IT-Based Islamic Religious Learning After Covid-19 Pandemic in Coastal Serang Regency. Jurnal Pendidikan Agama Islam, 20(2), 305–316. https://doi.org/10.14421/jpai.v20i2.7808
Yigitbasioglu, O. M., & Velcu, O. (2012). A review of dashboards in performance management: Implications for design and research. International Journal of Accounting Information Systems, 13(1), 41–59. https://doi.org/10.1016/j.accinf.2011.08.002
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through web sites: A critical review of extant knowledge. Journal of the Academy of Marketing Science, 30(4), 362–375. https://doi.org/10.1177/009207002236911
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Gatot Kunta Kumara, Agus Rahayu, Lili Adi Wibowo, Rasto Rasto
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
