Digital HRM Transformation Improves Employee Performance through Digital Competence
DOI:
https://doi.org/10.61255/jeemba.v4i4.1095Keywords:
Digital HRM Transformation, Digital Competence, Employee Performance, Digital Workplace, Human Resource ManagementAbstract
Purpose – This study investigates how digital transformation in human resource management contributes to employee performance by emphasizing the role of digital competence within organizational work systems. The study is conducted in the context of organizations in Medan that have increasingly adopted digital-based HR practices.
Design/methodology/approach – A quantitative explanatory approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected through questionnaires distributed to employees who had experience using digital HR systems, including electronic attendance, online training platforms, and digital performance evaluation systems.
Finding/Results – The findings demonstrate that digital HRM transformation positively influences employee digital competence and employee performance. Digital competence also shows a significant contribution to improving employee performance. In addition, the mediation analysis confirms that digital competence partially mediates the relationship between digital HRM transformation and employee performance, indicating that technological implementation becomes more effective when supported by employees’ digital capabilities.
Originality/Value – This study offers a broader understanding of digital transformation by positioning digital competence as a strategic organizational capability rather than merely an individual technical skill. The findings provide practical insights for organizations seeking to align technological transformation with human capability development in order to achieve sustainable performance improvement
Abstract views: 16
,
PDF downloads: 15
Downloads
References
Al-kharabsheh, S. A., Salim, M., Odeh, R., & Alshawabkeh, K. (2023). The impact of digital HRM on employee performance through employee motivation. International Journal of Data and Network Science, 7(1), 275–282. https://doi.org/10.5267/j.ijdns.2022.10.006
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108
Bhardwaj, S., & Chopra, R. (2025). Navigating the digital evolution of HRM: an integrative review. International Journal of Organizational Analysis, 33(11), 4305–4329. https://doi.org/10.1108/IJOA-10-2024-4895
Bikse, V., Lusena-Ezera, I., Rivza, P., & Rivza, B. (2021). The development of digital transformation and relevant competencies for employees. Sustainability, 13(16), 9233. https://doi.org/10.3390/su13169233
Blanka, C., Krumay, B., & Rueckel, D. (2022). The interplay of digital transformation and employee competency: A design science approach. Technological Forecasting and Social Change, 178, 121575. https://doi.org/10.1016/j.techfore.2022.121575
Chatterjee, S., Chaudhuri, R., Vrontis, D., & Giovando, G. (2023). Digital workplace and organization performance: Moderating role of digital leadership capability. Journal of Innovation & Knowledge, 8(1), 100334. https://doi.org/10.1016/j.jik.2023.100334
Creswell, J. W., & Creswell, J. D. (2018). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. Sage Publications.
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R: A workbook. Springer. https://doi.org/10.1007/978-3-030-80519-7
Hendri, M. I., Christiana, M., & Kalis, I. (2024). Pengaruh kompetensi dan budaya organisasi terhadap kinerja pegawai. Equator Journal of Management and Entrepreneurship, 12(2), 190–211.
Henseler, J. (2015). A new criterion for assessing discriminant validity in variance-based SEM. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Ingsih, K., Astuti, S. D., & Riyanto, F. (2024). The role of digital competence in improving service quality and employee performance. SA Journal of Human Resource Management, 22, a2689. https://doi.org/10.4102/sajhrm.v22i0.2689
Margherita, A., & Bua, I. (2021). The role of human resource practices in digital transformation. Business Process Management Journal, 27(6), 1691–1713. https://doi.org/10.1108/BPMJ-10-2020-0469
Pacheco, P. O., & Coello-Montecel, D. (2023). Does psychological empowerment mediate the relationship between digital competencies and job performance? Computers in Human Behavior, 140(November 2022), 107575. https://doi.org/10.1016/j.chb.2022.107575
Sarstedt, M., Ringle, C. M., & Hair, J. F. (2022). Partial Least Squares Structural Equation Modeling. In Handbook of Market Research. Springer. https://doi.org/10.1007/978-3-319-05542-8_15-1
Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach. Wiley.
Strohmeier, S. (2020). Digital human resource management: A conceptual clarification. Human Resource Management Review, 30(1), 100694. https://doi.org/10.1016/j.hrmr.2019.100694
Tarafdar, M., Cooper, C. L., & Stich, J.-F. (2019). The technostress trifecta—Techno eustress, techno distress and design: Theoretical directions and an agenda for research. Information Systems Journal, 29(1), 6–42. https://doi.org/10.1111/isj.12169
Trenerry, B., Chng, S., Wang, Y., Suhaila, Z. S., & Lim, S. S. (2021). Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors. 12(March), 1–24. https://doi.org/10.3389/fpsyg.2021.620766
van Laar, E., van Deursen, A., van Dijk, J., & de Haan, J. (2020). Determinants of 21st-century digital skills. Computers in Human Behavior, 72, 577–588. https://doi.org/10.1016/j.chb.2019.106267
Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Dong, J. Q., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889–901. https://doi.org/10.1016/j.jbusres.2019.09.022
Vial, G. (2019). Understanding digital transformation: A review and a research agenda. Journal of Strategic Information Systems, 28(2), 118–144. https://doi.org/10.1016/j.jsis.2019.01.003
Wang, G., Niu, Y., Dato, Z., Choy, Y., & Yan, Z. (2024). Exploring the drivers of employee dynamic capability on employee digital performance. Heliyon, 10(4), e25583. https://doi.org/10.1016/j.heliyon.2024.e25583
Zhang, J., & Chen, Z. (2023). Exploring Human Resource Management Digital Transformation in the Digital Age. Journal of the Knowledge Economy, 15, 1482–1498. https://doi.org/10.1007/s13132-023-01214-y
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Irvan Rolyesh Situmorang, Petrus Loo

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
















Email: fadhila.della@gmail.com, andika.isma@unm.ac.id